Take advantage of the New Technology.|
With the Good2use.com methodology your enterprise can truly work as a team
and be a learning organisation.
There is a good deal of hype about the wonders delivered by the newest
information technologies in an era characterized by knowledge as the critical
resource for business activity. Some technology experts and academic scholars
have, however, observed that there is no direct correlation between IT
investments and business performance. This conclusion is also supported by the
industrywide analysis of IT investments by technology economist Paul Strassmann.
In his book, The Squandered Computer (Economic Press, 1997), Strassmann
concludes that there is no relationship whatsoever between computer expenditures
and company performance. On a similar note, John Seely Brown, director of the
Xerox Park Research Center in Palo Alto, California, underscores that in the
last 20 years, U.S. industry has invested more than $1 trillion in technology
but has realized little improvement in the efficiency or effectiveness of its
knowledge workers. Brown attributes this failure to organizations' ignorance of
ways in which knowledge workers communicate and operate through the social
processes of collaborating, sharing knowledge, and building on each others'
ideas. The approach used by
Good2use.com can assist you in achieving this by making use of knowledge
A knowledge network is a method whereby knowledge can be shared and
contributed to by a number of interested parties. The network will have at its
centre a knowledge base. This is a repository of knowledge 'owned' by a number
of individuals recognised for their expertise.
The concept of a knowledge base is nothing new - a book is a knowledge base.
The difference is that a knowledge network allows the use of the knowledge base
to interact with the expert(s) responsible for the knowledge base. This reflects
the fact that knowledge is not a static entity but a dynamic one.
By allowing the user the means to feedback to the expert(s), points can be
clarified and mistakes rectified - rarely is one person the embodiment of all
knowledge in a particular area- and to encompass areas the original expert(s)
felt not to be worthwhile including. That is, the knowledge can be both deepened
and widened. This process, when associated with individuals, is usually referred
to as 'experience'. In effect, the knowledge base 'learns from experience'
Of course, such a process cannot be left to its own devices; otherwise it
would be anarchy. In order to bring some discipline to the process a
'gatekeeper' is required. The 'gatekeeper' is a knowledge engineer who controls
the interaction between the user and the expert(s). Good2use.com can provide
Furthermore, gaining access to expert knowledge isn't as
simple as it may seem. Some knowledge will reside with recognised experts and
some with the users of the knowledge base. Both need to be motivated to share
that knowledge. Good2use.com can help here as well.
Last, but by no means
least, the knowledge base needs to be tested. Good2use can also provide
In fact Good2use can provide an end-to-end process for
establishing and bring knowledge bases into productions.
Training is another way of sharing knowledge. Knowledge management can augment the training process
and so improve both training productivity and the productivity to be enjoyed
The simplest way to facilitate this organisation is via the Internet. This
provides not only access to the knowledge base(s) but also a communication path
between all the interested parties. The following diagram is a representation of
In order to demonstrate this technology, we have constructed a Bovine Spongiform
Encephalopathy (BSE) knowledge base.
This highly controversial, worrying
and mysterious condition can be tracked via our knowledge base. Each page
contains a search link so that a search may be made of the entire knowledge base
and a feedback link. The feedback link will give you access to a message board
where both questions and documents for discussion can be posted.
network technology allows you to fully participate in this learning experience
for the whole planet.
In addition, to demonstrate that we can make your knowledge secure, there is
a simple consumer law knowledgebase. This shows how you can make your knowledge
widely available to your workforce or customers but secure and therefore away
from the gaze of competitors. As with the BSE one there is a feedback process.
To use this knowledge base you will need to login as user good2use with
the password knowledge.
Enter the BSE knowledge
Enter Consumer Law
Partner Sites Good2use.com Approach to