To troubleshoot startup issues, view the boot log file, Ntbtlog.txt, and then make a note of the drivers and services that did not load when you started your computer in safe mode.
This log file is located in the in the %SystemRoot% folder (by default, this is the Winnt folder). The log file lists devices and services that load (and do not load) when you start the computer in safe mode. You can use Microsoft Notepad to open and view the log file.

Use the list of drivers and services that failed to load at startup to help you identify the possible cause of the startup problem.

NOTE: Some startup problems may occur early in the startup process. In this scenario, Windows may not save the boot log file to the hard disk drive.

The information in this article applies to:

• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Professional