Depending on your needs, implementing a routing or workflow solution can become quite complex. Prior to investing time and money in creating your own custom solution, investigate third-party add-on products that may suit your needs. These types of solutions are typically oriented towards mid- to large-sized enterprises. The following Microsoft Web site can help you find third-party solutions for Microsoft Exchange Server: http://www.microsoft.com/industry/solutiondirectory/ Consider Using Other Microsoft Products Microsoft provides other products and technologies specifically designed to implement workflow or routing solutions. These technologies are all server-based.

The information in this article applies to:

• Microsoft Outlook 2000