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PC Knowledge Base -Microsoft Exchange 2000 Server - Tier I: IMS Servers Database in inconsistent state
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This message may also appear in the Directory or Information Store database, in the case of a power failure. This error usually means that the database is in an inconsistent state and cannot start. Usually identified by Event Log ID Error -550 has occurred.
Confirm that the database state database is inconsistent, and then try a defragmentation repair.
Stop all services and backup all files before you manually run the Edbutil.exe program.
  1. 1. To check the state, use Edbutil.exe with the "MH" option on the problem database and dump the output to a text file:
    EDBUTIL /MH c:\exchsrvr\dsadata\dir.edb >c:\edbdump.txt
    -OR-
    EDBUTIL /MH c:\exchsrvr\mdbdata\priv.edb >c:\edbdump.txt
    -OR-
    EDBUTIL /MH c:\exchsrvr\mdbdata\pub.edb >c:\edbdump.txt
  2. 2. View the Edbdump.txt file and if the database is in an inconsistent state and won't start due to a -550 error in the EventLog, restore the database from the online backup, replay the logs, and restart the consistent database. If and only if the online backup is unavailable, follow step #3.
  3. 3. To repair the database, use the following Edbutil syntax:
    EDBUTIL /R /DS
    Use /ISPRIV or /ISPUB instead of /DS for repairing the private or public information stores. Because there is a difference between the Repair (/d [database]/r) database while defragmenting and Recovery (/r) option of EDBUTIL, do not run the EDBUTIL /D /R unless specifically directed by Microsoft Premier Support Services (PSS). Refer to Knowledge Base article Q143235 for information on running Recovery option
    (edbutil /r).


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